Ques. Authority, discipline, unity of command and unity of direction are :
(a) Mayo’s four principles of management
(b) Principles of the human relations movement
(c) Elements of Weber’s ideal bureaucratic structure
(d) Four of Fayol’s fourteen principles of management
Ques. Which of the following is not a function normally performed by the HR Department
(a) Recruitment
(b) Accounting
(c) Training
(d) Performance appraisal
Ques. The overall task of human resource management professional is to
(A) recruit and reward employees
(B) evaluate discrete HR activities
(C) be the steward of ethical behaviour
(D) integrate HR activities into a system that effectively utilizes HR resources
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Ques. __________ is characteristic of liquidity ratios.
(a) Organization’s ability to meet its current debt obligations
(b) Organization’s ability to meet the interest payment of debt
(c) How efficiently the firm is using its assets
(d) None of the above
Ques. The field of organizational behaviour is primarily concerned with
(A) the behaviour of individuals and groups
(B) how resources arse effectively managed
(C) control processes and interactions between organizations, external and evaluative context
(D) A and C above.
Ques. Second stage of group formation is
(a) Forming
(b) Norming
(c) Storming
(d) Performing
Ques. ___________ is an individual’s capacity to influence decisions
(a) Span of control
(b) Line of authority
(c) Staff authority
(d) Power
Ques. ___________ is the form of departmentalization that groups similar jobs and activities into departments
(a) A product structure
(b) A divisional structure
(c) A matrix structure
(d) A functional structure
Ques. A social __ is a large group of people in a given society who have a similar degree of access to material resources such as income, wealth or property?
(A) class
(B) structure
(C) caste
(D) category
Ques. In the communication process, to encode means to
(a) Interpret a code
(b) Translate ideas into a code
(c) Speak to large groups of people
(d) Block a pathway between the sender and the receiver of a message
Ques. A message is a signal that serves as
(a) Stimuli for a mass audience
(b) Noise reduction
(c) Stimuli for a speaker
(d) Stimuli for a receiver
Ques. Interpersonal communication occurs only when
(a) Three or more people are communicating with each other at the same time
(b) Intimate conversation takes place
(c) An individual interacts with another person as a unique individual
(d) An individual converses with people they have no interest in knowing
Ques. Interpersonal communication helps one
(a) To know about what others are thinking
(b) To communicate with the general public
(c) To become a talented public speaker
(d) To learn about oneself
Ques. The mail survey is favoured by ___ researchers
(A) case
(B) feminist
(C) quantitative
(D) A and B above
Ques. Feedback is a listener’s
(a) Acceptance of a message
(b) Aversion to a message
(c) Verbal critique of message
(d) Verbal or non-verbal response to a message
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Ques. When a bank robber points a gun at a bank employee, his base of power is
(a) Punitive
(b) Coercive
(c) Positional
(d) Authoritative
Ques. Farhana is an honest and straightforward person. She believes her employees are all similarly honest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Farhana most likely using?
(a) Contract effect
(b) Halo effect
(c) Stereotyping
(d) Projection
Ques. The least used communication channel in an organization is usually
(a) Upward
(b) Downward
(c) informal
(d) Horizontal
Ques. When managers have the mental ability to analyze and diagnose complex situations, they possess __ skills
(a) Technical
(b) Human
(c) Issue-based
(d) Conceptual
Ques. __ work is of an intellectual nature, non repetitive, result-oriented, and engaging scientific and/or artistic knowledge demanding continuous learning and creativity.
(A) emotional
(B) service
(C) knowledge
(D) traditional
Ques. Which of the following statements best characterize self managed teams?
(a) Their team members often have low levels of job satisfaction
(b) Their team members prefer to work alone
(c) Their productivity is generally low
(d) They perform poorly during times of employee layoffs
Ques. Which of the following theory is proposed by Clayton Alderfer?
(a) Theory X and Theory Y
(b) Hierarchy of Needs
(c) ERG Theory
(d) Theory Z
Ques. Determining how tasks are to be grouped is part of which management function?
(a) Planning
(b) Leading
(c) Controlling
(d) Organising
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Ques. Ajanta believes that men perform better in oral presentations than women. What shortcut has been used in this case?
(a) The halo effect
(b) The contrast effect
(c) Projection
(d) Stereotyping
Ques. The interplay between working life, the family and the community, in terms of both time and space is called
(A) work-life balance
(B) work less, play more
(C) emotion work
(D) community of practice
Ques. What sort of goals does Management by Objectives (MBO) emphasize?
(a) Achievable, controllable, profitable
(b) Tangible, verifiable, measurable
(c) Challenging, emotional, constructive
(d) Hierarchial, attainable, effective
Ques. Which of the following would be least likely to pose a barrier to cross-cultural communication?
(a) Tone difference
(b) Word connotations
(c) Political correctness
(d) Differences among perceptions
Ques. According to the systems view of organizations, transformation processes are carried out by
(a) technology
(b) structure
(c) people
(d) all of the above
Ques. Mr. Prahlad’s one day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviour?
(a) Reinforcement
(b) Positive reinforcement
(c) Punishment
(d) Negative reinforcement
Ques. The beliefs people have about their ability to perform specific situational tasks successfully is called
(a) Self-motivation
(b) Self-reliance
(c) Social factor
(d) Self-efficacy
Ques. ________refers to the network of personal and social relations that is developed spontaneously between people associated with each other
(a) Formal organization
(b) Informal organization
(c) Business organization
(d) Non-governmental organization
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Ques. In which of the five stages of group development suggested by Tuckman and Jensen do groups build success in a cohesive and co-operative manner?
(a) Forming
(b) Storming
(c) Norming
(d) Performing
Ques. Theories of work motivation deal with
(a) The intensity and persistence with which people engage in action
(b) The amount of effort that people put into the activities they perform
(c) The choices people make regarding what they will and will not do
(d) All of the above
